Return & Refund Policy

Please read this policy carefully before requesting a return, replacement, or refund.

Return Eligibility

Products may be eligible for return if they are unused, undamaged, and returned in their original packaging with all tags, manuals, accessories, and invoice copies included.

Items showing signs of use, installation, wear, damage, or missing packaging may not be accepted.

Non-Returnable Items
  • Used, damaged, altered, washed, or installed products.
  • Products without original packaging or invoice.
  • Clearance or specially ordered items unless defective.
  • Damage caused by misuse or normal wear and tear.
Return Process

Contact Moto Avenue with your order details, reason for return, and supporting photos or videos where applicable.

Unauthorized returns may not be accepted or processed.

Refunds

Once the returned product is received, inspected, and approved, the refund will be processed to your original payment method. The refund amount will be credited within 4–6 business days, depending on your bank or payment service provider. You will be notified once the refund has been initiated.

Replacement & Exchange

If a product is received damaged, defective, or incorrect, contact us immediately with photos or videos for verification.

Based on availability and issue verification, we may arrange a replacement, exchange, or refund.

Shipping Charges

Shipping charges, pickup fees, or delivery charges may be non-refundable unless the issue is caused by a defective or incorrect product sent by us.